Help-Center
Help Center
STILL HAVE ANY QUESTIONS? Email： Hiland_service@joykie.com
ORDER ISSUES
Do you SHIP INTERNATIONALLY? Where can I get a manual?
At this time, we can accommodate orders from Canada, Europe, and the United States.
You can go back to the homepage of our official website and select different sites in the upper right corner to place an order.
How do I get order information like tracking or assistance with my order?
Once your order is ready, you will receive a shipping confirmation email with a tracking link.
Can we enjoy free shipping?
Free shipping on all orders over $49.
How do I check the status of my order?
You will receive a confirmation email notifying you that your order has been received.
How long can I receive my bike?
HILAND ships products from the U.S.A warehouse. We try to ship all items from the one warehouse closest to you. It takes 3-7 days to arrive.
PRODUCT
How to assemble the bike? Is it difficult?
Please don't worry about it. 85% of the bike parts have been finished installation. They are easy to assemble. If you have any questions about the bike, please do not hesitate to contact us. (Don't assemble the fork BACKWARDS)
What kind of bikes should I buy?
Mountain bikes: best for rough terrain. Mountain bikes have the function of suspension, which will soak up bumps and thumps, thereby improving comfort and steering control. Mountain bikes can also be ridden in general urban areas. It's the most comprehensive range of bikes that can cover any need for everyday riding.
Road bikes: fastest of all other styles of bikes. Some people commute on their road bikes, some like to explore long days in the countryside, while others want to push their physical boundaries and travel as fast as possible.
Hybrid bikes: best for leisure riders and short commutes. Hybrid bikes are designed for beginners and casual riders. It is ideal for commuting, urban cycling, and weekend leisure cycling.
Cruiser bikes: a great option for riding along the beach. Cruiser bikes are designed for recreational riding and used for easy, short daily commutes and leisurely cruising.
If you like cycling at a slow pace, enjoy the sunshine, the cruiser will serve you well.
What size bike do I need?
HILAND makes bikes for everyone, people come in a wide range of sizes, and so do our bikes. Choose the right bike size that fits your height and weight for comfort and fun.
How do I register a product?
Please visit the “Product Registration” page.
RETURNS AND EXCHANGES
What is your return policy?
Please visit the “Orders & Returns” page.
WHEN CAN I EXPECT MY REFUND?
After we submit your refund request, you will receive a confirmation email. The refund will be returned to you within 3-7 working days after you receive the email.
Do your bikes come with a warranty?
Please visit the “warranty” page.