We are here to help!

If you have a question on a bike, we may have already answered it for another Joystar loyalist. Check out these FAQs and you could have the answer in less time than it takes to fill your water bottle!

What is Joystar bike?
What kind of bikes should i buy?
What size bike does my child need?
What is the weight of 12"/14"/16"/18"?
How do I register a product?
Where is the model or serial number of my bicycle?
Where can I buy replacement parts for my bike?
Do you ship internationally?
How do I get order information like tracking or assistance with my order?
How to assemble the bike? Is it difficult?
Can we enjoy free shipping?
How long can i receive my bike?
How do i know my order is receive?
Do your bikes come with a warranty?