The left pedal has a reverse thread.
Left pedal → tighten counterclockwise
Right pedal → tighten clockwise
Both pedals are marked with “L” and “R”.

This is normal during shipping. Please:
·Loosen the handlebar bolts
·Align the handlebar with the front wheel
·Tighten the bolts again

Please adjust both training wheels to the same height before tightening the nuts.

During shipping, the brake cable may become loose.
Please:
·Check whether the brake cable is connected correctly
·Adjust the brake tension
·Contact us with photos or videos if you need help

This bike uses a coaster brake system.
To stop the bike:
·Simply pedal backward gently
·This design is safer and easier for young children.

Minor rubbing may happen after shipping.
Usually this can be fixed by:
·Centering the brake
·Adjusting the wheel position slightly

This is usually caused by the tire bead not sitting fully inside the rim during shipping.
Please:
·Deflate the tire completely
·Push the tire evenly into the rim
·Reinflate slowly

Small wheel deviations can happen during transportation.
If riding is affected, please contact us with a video and we will help resolve the issue.

Please check carefully inside:
·Small accessory boxes
·Foam packaging
·Plastic bags inside the carton
·Small parts are often packed separately for protection.

If any washers or small parts seem to be missing, they may still be attached to the axle protection caps used during shipping.
Please check the white protective pieces on both sides of the wheel axle carefully.

This is normal.
The basket is designed to attach directly using the straps without screws.

Minor deformation may happen during shipping.
Plastic parts can often return to shape after warming gently with warm air or sunlight.
If damaged, please contact us with photos.

Tracking information may take 24–48 hours to appear after shipment.
Please wait a little longer and check again.

Please first check:
·Around your front door
·Mail room
·With neighbors or family members
If you still cannot locate the package, contact us and we will assist you.

Yes. Please keep the original packaging whenever possible.
For return instructions, please contact our customer support team.

Please contact us within 48 hours after delivery and provide:
·Photos
·Videos (if possible)
We will provide replacement parts, compensation, replacement, or refund depending on the situation.

Yes! Our bikes include a warranty for manufacturing defects.
If you experience any issues, please contact us and we will do our best to help.